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Products that have not been printed or embroidered may be returned for an exchange or credit. A restocking fee of $25.00 incl. GST applies to each item returned or exchanged. This restocking fee is to cover charges and freight Konstruct incurs in processing returned items. Returns must be made within 14 days of receipt of delivery and must be in the exact condition in which they were delivered, including being in the original packaging. Items that have been worn or washed are unable to be returned. Some items are ineligible for exchange or credit on return including sale items, underwear, and socks.
Items that have been printed or embroidered are made to order and are unable to be returned, except where faulty.
Returns can be sent to:
Konstruct
Attention: Returns
9B Corban Avenue
Henderson
Auckland 0612
New Zealand
When making a return please let us know:
• what you're returning;
• the reason (e.g. wrong size);
• your name, order number and email address.
Once your return has been received we will email you. This may be up to 2 weeks after we've received it. Restocking fees and freight delivery charges must be paid before we can process the return.
Konstruct has a 100% satisfaction guarantee on all products and services. If you're not completely satisfied with your order, please email the Konstruct rep you have been dealing with and let them know what the problem is. Alternatively, you can fill in the online form here. Contact must be made within 30 days of receiving your order.