Products that have not been printed or embroidered may be returned for an exchange or credit. Returns must be made within 14 days of receipt of delivery and must be in the exact condition in which they were delivered, including being in the original packaging. Items that have been worn or washed are unable to be returned. Some items are ineligible for exchange or credit on return including sale items, underwear, and socks. Restocking fees and freight fees may apply.
Items that have been printed or embroidered are made to order and are unable to be returned, except where faulty.
Returns can be sent to:
9B Corban Avenue
When making a return please let us know:
• what you're returning;
• the reason (e.g. wrong size);
• your name, order number and email address.
Once your return has been received and processed, we will email you. This may be up to 2 weeks after we've received it.
Konstruct has a 100% satisfaction guarantee on all products and services. If you're not completely satisfied with your order, please email the Konstruct rep you have been dealing with and let them know what the problem is. Alternatively, you can fill in the form at konstruct.co.nz/pages/guarantee Contact must be made within 30 days of receiving your order.
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